Refund and Returns Policy

We value your satisfaction and want you to feel confident in your purchase. Please review our returns and refund policy to understand how we handle returns for our products.

Non-Returnable Products

Due to the nature of our products, supplements are not eligible for returns or refunds. We cannot accept these items back once they have been shipped, even if they are unopened. This policy is in place to ensure the safety and integrity of our products.

Returnable Products

Products other than supplements may be returned within 14 days of delivery for a full refund, provided they meet the following conditions:

• The item must be in its original condition—unused, unopened, and in the same packaging as when it was received.
• The item must be free from any damage or wear.

How to Initiate a Return

If you wish to return an eligible product, please contact our Customer Support team at naturallyonmain@gmail.com within 14 days of receiving your order. Once your return request is approved, we will provide instructions on how to return the item.

Refund Process

Once we receive and inspect your return, we will process your refund. Refunds are typically processed within 5-7 business days after the returned item is received. The refund will be issued to the original payment method used during purchase.

Exceptions and Additional Information

• Items not returned in their original condition or returned after 14 days will not be eligible for a refund.
• Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item received).

If you have any questions or concerns about our returns and refund policy, please reach out to our Customer Support team at naturallyonmain@gmail.com. We are here to help!